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LANDESK Remote Control Landing Page
Remote Control for LANDESK Management SuiteThis is a list of highly recommended documents for increasing overall knowledge of this component.The article's listed below are applicable to LANDesk...
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Console Initialization Error: Value cannot be null. Parameter name: userId...
Description: The following error is displayed when launching a remote console and attempting to connect to a core server. Console Initialization Error: Value cannot be null. Parameter name: userId...
View Articleapplication portal window empty
Hi, I am testing RC in ldms 9.6 sp1 (Agent deployed is also 96 sp1) .I noticed that when using HTML remote control and blank the screen, the application portal window is empty.Issue is not present...
View ArticleUsername variable in Remote Control prompt?
Is there a way to make a custom Remote Control prompt with a variable for whatever LANDESK admin is running it? I noticed with just the default remote control prompt permissions it gives my computers...
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FIPS 140-2
i was wondering and its not exactly clear.. is it possible to enable FIPS 140-2 on the server without having the Could Services? I need to improve the security used for HTML remote control, we dont...
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Remote Control service installing to wrong path
Hi, has anyone else seen this? When installing our LANDesk clients on x64 Windows 7, the remote control service is installing to c:\progra~\LANDesk\LDclient\issuser.exe instead of...
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How to change gateway mode to direct mode
Background:Once some desktop computers which have installed agent can't access the core server in intranet, it will switch to gateway mode autumatically, It administrator can't remote control the...
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Remote Control returns the error: "Unable to establish a secure session with...
DescriptionRemote Controlling an agent workstation may fail with the following error "Unable to establish a secure session with the remote computer (-5)." If you check the RemoteControl.dll.log in...
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How to deploy and use the remote control viewer as a standalone application
Many organizations use the web console exclusively to provide an easy way to get to remote control for their technicians. If that is the sole purpose of using the web console you can simply install...
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Remote Controlling a machine returns the error: “You do not have remote...
DescriptionRemote Controlling an agent workstation may fail with the following errors You do not have remote control rights"Unable to establish a secure session with the remote computer (-5)." This can...
View ArticleRemoting dual screens with Remote Control Console and Mgmt Suite..
I have a dual screen setup. Is there a way when remote controlling a user's dual screens to have one screen on one of your monitors and the other user's screen on your other? Right now when we remote...
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Remote Control Configuration
I’m having difficult time configuring remote control. If I set the agent for “Permission not needed” it works fine. However, I consistently receive the message “You do not have rights to access the...
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HTML Remote Control Not Working/Won't Open through LDMS
Problem:Right-clicking machine and selecting HTML remote control through LDMS doesn't do anything. No errors, no pop-ups or any other indicators. How to Fix:In an internet browser, go to...
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remote control on LANDesk 9.6
So we successfully completed the standup of a new LANDesk 9.6 server using Server 2012 and we were able to use the console to talk to the 9.0 agents that still existed and then push out the new...
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Remote Control in 9.6 SP1. Normaliz.dll and windows XP
Environment: Management Suite 9.6 SP1Operatives Systems: Windows XP and Windows 2003 systems. Review Date: 22/03/2015 Error message: "This application has failed to start because Normaliz.dll was not...
View ArticleHow to Troubleshoot Remote Control issues
Description The following are errors that may be received when trying to remote control. You do not have remote control rights.Credentials Required.Unable to establish a secure session with the remote...
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Remote Control stand alone app
When using this tool and connecting to the CSA/device I get this message "This list shows the customers currently waiting for assistance"The thing is that the second "CUSTOMER" in the list is a machine...
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Unable to establish a secure session with the remote computer (-5)
Hello, I am running LANDesk Management Suite 9.5 SP1 with about 480 nodes. We have never had issues with remote control until very recently. Every time we use the integrated remote control in the...
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How to reduce the number of logins require to do a simple RC session?
All of my devices are outside our network, connected via the CSA.Using google Chrome When going to the CSAAnd Selecting the remote control Agents linkI get an Authentication requestedI enter my User...
View ArticleHTML remote control a device ouside of network from an HTML5 capable browser
https://community.landesk.com/support/docs/DOC-27093 https://community.landesk.com/support/docs/DOC-35533 I assume that these Docs aren't true if the devices are outside of my network via CSA?
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