I’m having difficult time configuring remote control. If I set the agent for “Permission not needed” it works fine. However, I consistently receive the message “You do not have rights to access the remote computer” when any “End user must grant permission” is selected.
RC is being attempted from the LD Core server
I am logged in with the account that installed LD and acct is a domain admin with rights on the local workstation and is in the LanDesk Administrators group.
I can RDP to the workstation with this account.
7/30/2015 8:48:02 Attempting to contact remote computer on <IP_Address>;LT-DGOODALE.<domain>.org
7/30/2015 8:48:02 Trying to connect to <IP_Address> using TCP
7/30/2015 8:48:02 The remote computer on <IP_Address> was contacted using TCP.
7/30/2015 8:48:03 Authenticated to client computer using Windows/NTLM security.
7/30/2015 8:48:03 Asking the remote user for permission...
7/30/2015 8:48:07 Receive failed: 10054.
7/30/2015 8:48:07 Stopped remote control session
7/30/2015 8:48:08 You do not have rights to access the remote computer.
Or
7/30/2015 9:00:33 Logon failed. You must provide valid credentials for a user in the 'Remote Control Operators' group on the remote machine.
It doesn't matter what info, if any I add into the "Remote Control operator groups" or whether the box is unchecked. When I went through the config w/ professional svcs, these boxes were left blank.
What the heck am I missing?