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9.5 Console - File Transfer during Remote Control missing
After upgrading the Core to 9.5 went around to everyone(12 helpdesk folks) system and upgraded their remote console to 9.5 from 9.0sp3. Every remote console seems to work properly execept the File...
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How to change the LANDesk Remote Control Timeout value
Problem: How to change the inactivity timeout for remote control Remote control session keeps timing out. Remote control console keeps losing connection to the client. Fix: The following registry...
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application portal window empty
Hi, I am testing RC in ldms 9.6 sp1 (Agent deployed is also 96 sp1) .I noticed that when using HTML remote control and blank the screen, the application portal window is empty.Issue is not present...
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HTML Remote Control not passing through user authentication
Hi I was under the impression and informed from a recent boot camp that with 9.6 SP1 when using HTML remote control it should auto authenticate and pass through the logged on users credentials and...
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Remote Control in 9.6 SP1. Normaliz.dll and windows XP
Environment: Management Suite 9.6 SP1Operatives Systems: Windows XP and Windows 2003 systems. Review Date: 22/03/2015 Error message: "This application has failed to start because Normaliz.dll was not...
View ArticleNot able to use LANdesk in Mozilla or Chrome
We are having Landesk 9.0.2.38 installed in all client systems with which we are able to take remote of other systems which has same client installed. We use Internet Explore to use take remote of...
View ArticleHow to Troubleshoot Remote Control issues
Description The following are errors that may be received when trying to remote control. You do not have remote control rights.Credentials Required.Unable to establish a secure session with the remote...
View ArticleRemote Control on Lock Workstation doesn't work (anymore)
Hello everybody, Since a year we have a strange behavoiur about our RC.Remote Control on the status of Workstation Locked or waiting for Login (Ctrl+alt+del) doesn't work. In the past we could and we...
View ArticleBad remote control performance on Win8.1
Hi all, We're facing a lot of issues with our LDMS 9.6Sp1 when we use remote control on Win 8.1 clients.In fact we are experiencing an extremely slow response when we connect on these clients and...
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Direct Remote Control from web console doesn't work, asks to install...
Environment Core: LANDesk Management Suite 9.0 SP4IE 11.0.9600.17207LANDesk Management Suite 9.5 SP2IE 11.0.9600.17207Chrome 36.0.1985.125 m (Requires to use IE Tab extension for Chrome to have the...
View ArticleLDMS 9.5 Remote Issue with VDI (Support for non-persistent environment)
I have a issue with VDI's showing up in landesk and working correctly but, over time these devices stop working and will not let you remote control them.To fix this issue we have to delete the device...
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Remote Control from the Web Console
With the LD96-CP_BASE-2015-0321 we have some new requirements for remote controlling from the web console. Attached you will find a guide for enabling users to remote control with these new changes.
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Remote Control returns the error: "Unable to establish a secure session with...
DescriptionRemote Controlling an agent workstation may fail with the following error "Unable to establish a secure session with the remote computer (-5)." If you check the RemoteControl.dll.log in...
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Remote Chat
Does anyone know if there is a way to configure chat through the remote control console so that it doesn't ask for permission? I still want send a chat request to remote users with out having them...
View ArticleTrusting the LDMS Remote Control Certificate
The purpose of this document is to show how to trust a certificate so that when you are using the new HTML5 Remote Control you do not get the security warning. We have also attached the certificate...
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Upgrade from 9.5 to 9.6 we have lost remote control functionality.
Okay first time here and well there are problems gathered up in our system. We currently have a problem with remote control access. We have checked Component services (landesk and landesk1). User...
View ArticleRemote Control - Event Viewer Error: CS0016: Could not write to output file
DescriptionWhen trying to remote control getting Event Viewer Error: event viewer getting error: CS0016: Could not write to output file 'c:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET...
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File transfer from my PC to client
Running9.6 SP2 Management Suite This may be a silly question but I cant find a way to do it, Is it possible to transfer a file from the computer I'm connecting from to the client while on a remote...
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"Remote Control" not available to Core Server
My assistant and I just got new computers and a new laptop. All three are 64-bit with Windows 7 Professional. We've installed the LANDesk Console on all three. When we right click on the Core Server we...
View ArticleLANDESK Management Suite 9.6 legacy remote control documentation
The links below go to the LANDESK Help Center user documentation:Using the remote control viewerConnect to Remote devicesUsing the drawing tools on remote devicesAdjusting remote control settingsUse...
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