• Windows Remote Control
  • General Information
  • Console and Web Console Access
  • Stand Alone Access
  • Tunnel Access
  • RC WS Features

Windows Remote Control

General Information

     The second iteration of Remote Control WS (henceforth referred to as RC WS) released with EPM 2018.3 has many features that were not in the previous release. This document will go over the additions, fixes, and requirements for RC WS. The updated version offers ease of use, reliability, and security.

Console and Web Console Access

• Located in right-click menu of device as "Remote Control WS"
• Executes RCViewer by default
• Can be changed to open browser (requires Google Chrome as the default browser)
  • EPM 2018.3 RC WS - Change Console Execution Method
• Attempts connection in the following order (all methods)
  • Tunnel (if configured)
  • Direct: FQDN
  • Direct: shortname (hostname)
  • Direct: IP Address

Stand Alone Access

• RCViewer.exe and RCViewer.dmgcan be copied and executed from any location*
  • Files located in %LDMS_HOME%\remotecontrol\RCViewer
• Access via browser HTTPS://Corename/RemoteControl
  • Google Chrome must be installed as the default browser.
  • Client port for direct connections 44343
  • Core port 443

Tunnel Access

• Configured Remote Control Tunnel required
  • EPM 2018.3 Remote Control Tunnel
  • Ports required 44344, 44345, and 44346

RC WS Features

• Remote Execute
• File Transfer (bi-directional)
• CTRL+ALT+DEL
• Out of band RC (via Tunnel)
• Display remote cursor
• KVM (keyboard\video\mouse) for on network devices
  • Supports international keyboards
    • Now sends Unicode characters so the key pressed is the key received
    • Currently Windows only
• WinPE 32 and 64-bit access
• Scaling
  • Fit to window or client native (up to 1920x1920)
• Single Sign-On via Console
• No SSL certificate error presented (electron app only)
• Supports multiple connections to client
• Documents RC session start in alerting log
• Remote Control Session notifications
  • Green border
  • Movable with a click+drag
  • Always on top
• Permission Required notifications
  • If second session connects will prompt again. Disables all remote input
• Copy and Paste (text only)
  • Bi-Directional (source to client, client to source)