Clik here to view.
How do I use the HTML remote control from an HTML5 capable browser
To use the new HTML5 remote control when away from a LANDesk Management Console.Bring up your favorite HTML5 capable browser and in the address bar put https://<machine name> or <IP>:4343...
View ArticleMac OS Remote Control in Landesk 9.5
From version 9.5 of Landesk Management suite, only the HTML remote control can be use to connect to Mac OS clients. The standard remote control has been deprecated for Mac OS clients. Here is a link to...
View ArticleRemote Control via Management Console fails (LDMS 9.0 SP3)
I've been using Remote Control via the Management Console (as well as the Web Console) for almost a year without problems. I had to uninstall my Agent and reinstall, which also meant I had to access...
View ArticleLDMS v9.5 Remote Control - Mirror Driver?
Hi all, Can someone confirm whether the Mirror Driver is still part of v9.5 Remote Control? Thanks
View ArticleClik here to view.
HTML remote control uses machine name/DNS and you want it to use IP
If for some reason you are not able to resolve machine name and therefor HTML remote control is not working when initiated from the console and you need to use IP instead. You can go into Configure...
View ArticleRemote Control History by Operator - scheduled report
I'd like to take this report & customize it to a specific group of operators & run automatically on a scheduled basis. The report asks for parameters, but I'd like to pre-define the parameters...
View ArticleGetting message credentials required when tryingto remote controle through...
I have 2 computers in a remote office that I would like to connect to through the Gateway appliance. when it connects, I get the message they I need to enter the computers credentials. These are...
View Article9.5 Console - File Transfer during Remote Control missing
After upgrading the Core to 9.5 went around to everyone(12 helpdesk folks) system and upgraded their remote console to 9.5 from 9.0sp3. Every remote console seems to work properly execept the File...
View ArticleLosing the Remote session.
Hi I have been experiencing a problem. Here is the senario... I do a Remote Control to a pc. Let say I im installing a software product on the pc and it requires a reboot (via a prompt which you need...
View ArticleLDMS 9.5: HTML 5 Remote Control
Can anyone from LANDesk or anyone who has upgraded shed light on this 'HTML 5 Remote Control' feature? Features, pros, cons ...
View ArticleLatency between screen refreshes - remote control
Hi LANDesk Community, WE currently have 1 core, with multiple software deployment sources, for example, core - Manchester Data Center, patch/compliance source - Kuala Lumper, Malaysia, Now our current...
View ArticleUnable to find the remote control web service on 'ServerName'
I have a new install of LD 8.8 SP2 that I have set up to test with. When I try to RC a client from my test core server, I receive the error above and am asked for username/PW, which none work. I have...
View ArticleHow HTML5 Remote Control works?
HTML5 seems like a straight forward concept but am having some trouble wrapping my head around how it works. Please could someone explain to me how, technically, the agentless HTML5 remote control...
View ArticleRun field in RC viewer not showing file from system32
Hello, There is a program, nltest.exe, in the C:\Windows\System32 directory that resets the AD domain secure channel on the local machine. When I try to run this from the remote control viewer, it...
View ArticleClik here to view.
LANDesk Remote Control Landing Page
Remote Control for LANDesk Management SuiteThis is a list of highly recommended documents for increasing overall knowledge of this component.The article's listed below are applicable to LANDesk...
View ArticleRemote Control immediately took a control and does not ask a user to...
Hi all, There is a problem when LD Remote Control immediately took a control and doesn`t ask a user to authorise this. The Agent Configuration set to that End user must grant permission for remote...
View ArticleLandesk 9.5 Remote Control Multi-monitor
Under 9.0sp3 we had the ability to switch between monitors when using Remote control. All, 1 or 2. Under 9.5 we've lost that functionality and I can't seem to locate in our books, or on here where to...
View ArticleMAC HTML RC shows user credentials in address bar
Hi all, We came across some weird behavior when testing HTML Remote Control, especially when the target is a MAC machine and the browser is Safari: - Pick an authorized user and everything will be ok,...
View ArticlePending Restart - RDP causes pc to reboot
On LDMS 90 sp3... Basically, when one of us from IT is out on a client pc & needs to connect back to our own pc to access AD or some other tool, if we have a restart pending from landesk, the pc...
View ArticleLDMS 9 Remote Control issue with Windows 7
Hello, Some LDMS operators get issues with LDMS 9.0 SP2, when they remote access to a Windows 7 computer, only 1 person (operator or end-user) can use Keyboard or mouse. With Windows XP, both users can...
View Article