"Failed to Authorize" Error When Using Remote Control WS

Problem

Failed to Authorize

Cause

Too many certificates on the core server

Too many certificates on the client machine

Solution

1. On the core server, open C:\Program Files\LANDesk\Shared Files\keys\protect.ini in notepad.
2. Take the value of "Hash=" and find the .0 file with that name in the C:\Program Files\LANDesk\Shared Files\keys\ folder.
3. Open that .0 file in notepad and note the "Key=" value.
4. Create a new folder in the Keys directory called "Old Certs".
5. Move all .0, .key, .cer, and .crt files that don't match either "Hash=" or "Key=" in the above steps from Keys to Old Certs.

On the client machine, remove any .0 files that don't match the "Hash=" value from C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\certs

If this resolves the issue, be sure to uncheck the problem certs from your client connectivity settings and delete those certs from C:\Program Files\LANDesk\ManagementSuite\ldlogon to prevent the issue from coming back when you reinstall the agent.